Letter Offering Credit To Customer For Delay In Shipping

What do you say to customers about shipping delays? This is the sample letter offering credit to customer for delay in shipping :

Your Name
Company Name
Street Address
City, ST ZIP Code
Date

Recipient Name
Title
Organization Name
Street Address
City, ST ZIP Code

Dear Recipient Name:

Regarding your recent order, number ABC-1234, we apologize for the delay between shipping from our factory and arrival at your business.

You paid for express delivery and the packages should have arrived within two to three business days. According to the delivery company, the packages were misdirected in their system resulting in a delay of ten days.

At this time we are crediting your account with a full refund for the shipping costs. We apologize for any inconvenience caused by this late delivery; we hope you understand that the problem was not of our making.

Sincerely,

Your Name

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