How do you apologize to customer for damaged item with compensation? This is the apology letter for damaged goods with partial credit issued :
Your Name
Company Name
Street Address
City, ST ZIP Code
Date
Recipient Name
Title
Organization Name
Street Address
City, ST ZIP Code
Dear Recipient Name:
Please accept our apologies for the problems with your recent order
(#RTGV1234). Several of the items were not properly assembled or were lacking attachment points.
We understand that your company was under deadline pressure and there was not enough time to allow us to ship a replacement order. You were forced to make your own repairs and adjustments to some of the chromium inverse involuters.
As we discussed, we have issued a credit in the amount of 50 percent of your total order before shipping.
We value you as a customer and hope not to disappoint you again.
Sincerely,
Your Name
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