Below is sample letter informing customer of discontinuation of old line of goods :
Your Name
Company Name
Street Address
City, ST ZIP Code
Date
Recipient Name
Title
Organization Name
Street Address
City, ST ZIP Code
Dear Recipient Name:
Thank you for your order dated 1 Feb 2xxx. Enclosed herewith is our invoice.
However we cannot supply the “Dragon brand Fragrant Rice” as the item is being discontinued and our manufacturer has a new line called “Lily brand Fragrant Rice” that come in 4kg packs. The new line is of the same quality as the old one. The manufacturer said they believe that the smaller 4kg packs will sell better than the 5kg pack. This item is included in our invoice and I hope you find it satisfactory.
Thank you.
Sincerely,
Your Name
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