Below is sample letter reply to complaint for a mix up in an order :
Your Name
Company Name
Street Address
City, ST ZIP Code
Date
Recipient Name
Title
Organization Name
Street Address
City, ST ZIP Code
Dear Recipient Name:
If we had wanted to screw up an important assignment for a longtime artist friend and customer, we could not have achieved it any more effectively than we did. Only after you arrived on location, ready to go to work, did I discover that the chisel points you had ordered were for stone and the ones we shipped were for wood. I hope that our overnight express shipment of the proper tools reached you in time to avoid any serious delay in your work. It does no good for me to many any excuses, but believe me there is one red-faced shipping clerk in our storeroom who has not been very popular around here the last couple of days.
Sincerely,
Your Name