Below is the example of reply to complaint concerning wrong goods :
Your Name
Company Name
Street Address
City, ST ZIP Code
Date
Recipient Name
Title
Organization Name
Street Address
City, ST ZIP Code
Dear Recipient Name:
I was sorry to learn from your letter of 18 August that a mistake occurred in dealing with your order.
This mistake is entirely our own and we apologize for the inconvenience it is causing you. This occurred because of staff shortage during this unusually busy season and also the fact that these 2 books by Lawrence have identical bindings.
We have sent 12 copies of the correct title by parcel post today.
We shall credit your account with the invoiced value of the books and cost of return postage. Our credit note is enclosed.
We apologize again for this mistake.
Sincerely,
Your Name
How to write a strongly worded letter of complaint
Related examples :
- Reply to the complaint about unsatisfactory service of a washing machine
- Reply to complaint regarding shortage of goods
You might be interested to learn more below topics :
- How to write a complaint letter to a company.
- How to follow up on your complaint letter to achieve the required result.