Below are useful expressions of openings for letters of complaint :
- The goods we ordered from you on …. have not yet been delivered.
- Delivery of the goods ordered on …. is now considerably overdue.
- We regret having to report that we have not yet received the goods ordered on ….
- We regret to report that we have lost one of the cases of your consignment when delivered on …
- When we examined the goods dispatched by you on …. we found her ….
- We have received a number of complaints from several customers regarding the …. supplied by you on …
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